Hello Home Doctor Service encourages feedback and welcomes suggestions for improvement.

If you have any feedback please contact our Practice Manager at info@hhds.com.au, send a letter to our postal address or call our office during business hours on 134 100.

In the event your concerns have not been addressed satisfactorily, patients can bring the matter to the:-
QLD – Office of the Health Ombudsman by calling 133- 646 or by email complaints@oho.qld.gov.au
SA – Health and Community Services Complaints Commissioner. Phone: 08 8226 8666 Freecall:
1800 232 007 Email: info@hcscc.sa.gov.au

Alternatively please use the form below:

Our continuous improvement journey:

Hello Home Doctor Service would like to thank those that took the time to complete our Service Feedback Survey.  Overall the results were positive with some good suggestions for areas of improvement.

We would like to tell you about some of the changes we have made as a direct result of the feedback
we received.

Areas of Improvement:

• We have reviewed and implemented a new process for confirming bookings upon the feedback and updated our process for confirmation of bookings at the time of booking.
• Staffing has been increased during peak times to minimise wait times on the phone.  From time to time, we may have extended waits so we ask for your patience.

We are always delighted to receive compliments and will do our best to address your concerns.  The results of these surveys assist us provide the best possible service to you.

We look forward to continuing to provide you with quality healthcare in the after-hours.